SHIPPING & RETURNS
FREE SHIPPING FOR ORDERS OVER € 60 !! *
Take advantage, because we have managed to improve the shipping conditions. Now, if your order exceeds € 60, your shipment will be free (for Peninsula and Balearic Islands)
SHIPPING SYSTEMS
Orders will be sent by Private Messaging, you will receive a tracking code with which you can be informed at all times of the status of the shipment.
DELIVERY TIMES *
(Destination - Estimated time since it is delivered to the carrier)
No shipments are made to the Canary Islands, Ceuta and Melilla.
Spain and Andorra - 2-5 days
Europe - 5-10 days
* These terms are computed on working days -from Monday to Friday- since MELICBEBE does not carry out expeditions on holidays, Saturdays, or Sundays. The delivery times indicated are indicative and refer to the time it takes to get the package since we deliver it to the carrier (Correos). Keep in mind that we ship four days a week (see next section).
In the event that there is a breakdown of stock or non-availability of an item MELICBEBE will contact you to inform you immediately and give you a new delivery date or, if it is not possible to serve said product, proceed with its cancellation. In any case, a delay in delivery with respect to the periods indicated will not entitle the client to demand compensation.
DAYS OF SHIPMENT
Orders placed on our website are sent from Monday to Friday of each week. In case of coinciding with holidays, they will be sent the next working day.
RATES
The shipping rates are calculated automatically according to the weight.
Remember that the shipping is FREE for orders over € 60 with destination Spain - Peninsula!
CHANGES
In cases in which the article presents some flaw, or that the specific characteristics susceptible of choice, were not chosen, you can request the change. Also if you want to make a change of color, or a specific feature you can do it.
To make the changes you must contact us within a maximum period of 14 days after the arrival of the order. You can write us at info@melicbebe.com
To make a change you must only access your account and in "Details of the order" select the product to return indicating the reason. We recommend that you send us an email to info@melicbebe.com, indicating the order number and the product to be changed. You can also contact us through any of our contact channels. The returned goods must be sent in the original state, unused, properly packaged and postage paid to MELICBEBE:
MELICBEBE - MELICBEBE.COM
Diluvi, 3. Local, 3.
08012 Barcelona - Spain
* The shipping costs for damages and damages will be borne by MELICBEBE. The expenses for change of color or specific characteristics, that the client wants to do after receiving the product, will be borne by the buyer.
WITHDRAWAL
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the purchased goods.
To exercise the right of withdrawal, you must notify us name, complete address, reference of the order and, if available, phone number, FAX and email. Your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by mail, fax or email).
You also have the option to fill in and send electronically the model withdrawal form or any other unequivocal statement through our website. If you resort to this option, we will notify you without delay in a durable support receipt of such withdrawal.
Only the return of new products that have not been used will be accepted. The return of the product must be accompanied by the packaging and accessories of the product in perfect condition, as they reached the customer. In the case of a sealed product, its return will not be accepted if the seal has been opened.
In the case of erroneous shipments, you must notify MELICBEBE within the established deadlines so that we will be responsible for the costs of the return and / or to make the appropriate change.
In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.
Consequences of the withdrawal:
In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a different mode of delivery than the least expensive delivery method). ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
Consequences of the withdrawal:
In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a different mode of delivery than the least expensive delivery method). ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
We may withhold reimbursement until you have received the goods, or until you have submitted proof of the return of the same, depending on which condition is met first. The goods must be returned in perfect condition and in their original packaging.
You must return us, without any undue delay and, in any case, no later than within 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period.
You must assume the direct cost of returning the goods.
Consequences of the withdrawal:
In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a different mode of delivery than the least expensive delivery method). ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
We may withhold reimbursement until you have received the goods, or until you have submitted proof of the return of the same, depending on which condition is met first. The goods must be returned in perfect condition and in their original packaging.
You must return us, without any undue delay and, in any case, no later than within 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period.
You must assume the direct cost of returning the goods.